[c]

You can use this simple diagnostic checklist to select appropriate resources for any topic that you feel you need help with.
I need help with…

Developing a Communication Strategy

• Communicating Strategy
• Team Member Background Information
• Project Start Up Checklist

The 'Mechanics' of Setting Up and Running a Meeting

• Choosing the Type of Meeting
• Setting the Agenda
• Chairing Meetings
• Recording and Circulating Minutes
• Post-meeting Actions
• Evaluating the Effectiveness of Meetings 

Encouraging Participation and Discussion in Meetings

• Encouraging Participation and Discussion
• Decision-making Process
• Decision-making Stepladder

Encouraging Creativity in Meetings

• Creativity in Meetings

Addressing Potential Conflict in Meetings

• Conflict Resolution

Using Conference Calls for Meetings

• Conference Calls

Deciding When to Use the Telephone and When to Use Email

• Telephone or Email

Communicating by Telephone?

• Telephone Call Record
• Recognising Good Telephone Manner
• Recognising Poor Telephone Manner

Communication Using Web-Based Technologies

• Synchronous Communication
• Asynchronous Communication
• Using Email
• Telephone or Email
• Running Videoconferences
• Using Discussion Boards
• Using Instant Messaging
• Using Mailing Lists
• Using Project Websites
• Using Wikis
• Using Blogs